Privacy Policy

1. Who we are

This Privacy Policy describes how XXXYYYZZZ, with its registered office at XXXYYYZZZ, company registration number XXXYYYZZZ and VAT or tax identification number XXXYYYZZZ ("QUEST", "we", "us" or "our"), collects and processes personal data in connection with the QUEST website and related business communications.

For the purposes of applicable data protection law, including Regulation (EU) 2016/679 (the General Data Protection Regulation or "GDPR"), XXXYYYZZZ acts as the data controller for personal data processed through this website, unless stated otherwise.

You can contact us regarding privacy matters at XXXYYYZZZ.

2. Scope of this Privacy Policy

This Privacy Policy applies to personal data processed when you visit the QUEST website, contact us, request a product demonstration, communicate with us regarding the QUEST platform or otherwise interact with our website-based services.

This policy does not by itself govern personal data processed inside a customer deployment of the QUEST platform. Where QUEST processes personal data on behalf of an organizational customer, the respective customer agreement and, where applicable, data processing agreement will govern that processing.

3. Personal data we may collect

Depending on how you interact with us, we may collect the following categories of personal data:

• identification data, such as your name and surname;
• professional contact information, such as your business email address and telephone number;
• professional information, such as your employer, organization, job title, role and organization size;
• information you voluntarily provide in messages, demo requests or other communications with us;
• technical information required to operate and secure the website, such as IP address, browser information, device information, request logs and security-related events;
• analytics or usage information where such technologies are implemented and permitted under applicable law.

4. How we collect personal data

We may collect personal data directly from you when you submit a form, request a demonstration, contact us by email or otherwise provide information to us.

Certain technical information may also be collected automatically when you access the website through standard web server, security, hosting or analytics technologies.

5. Purposes and legal bases for processing

We may process personal data for the following purposes:

6. Demo requests and business communications

When you submit a QUEST demo request, we use the information you provide to evaluate your request, understand your organization and use case, contact you and arrange further discussions or a demonstration.

We may retain relevant business correspondence where reasonably necessary to manage our relationship with you or your organization.

7. Service providers and recipients

We may use third-party service providers to operate the QUEST website and business communications. Depending on the final production configuration, these may include providers of:

• website hosting and cloud infrastructure;
• transactional email and communications;
• security, logging and monitoring;
• analytics and website performance tools;
• customer relationship or business communication tools.

Current material service providers used by the public QUEST website include XXXYYYZZZ.

Service providers are permitted to process personal data only as necessary to provide their services and subject to appropriate contractual and legal safeguards.

8. International data transfers

Some service providers may process personal data outside the European Economic Area. Where such transfers occur, we use legally recognized transfer mechanisms and safeguards where required, such as adequacy decisions, Standard Contractual Clauses or other mechanisms permitted by applicable law.

9. Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including to respond to enquiries, manage business relationships, establish or defend legal claims, comply with legal obligations and maintain appropriate business records.

Demo and business enquiry information is normally retained for XXXYYYZZZ unless a longer period is required or justified by the ongoing business relationship or applicable law.

10. Cookies and similar technologies

The website may use cookies or similar technologies that are necessary for its operation. If analytics, advertising or other non-essential technologies are introduced, they will be used in accordance with applicable consent requirements.

Details of the cookies and similar technologies used by the website will be provided through XXXYYYZZZ where required.

11. Data security

We implement reasonable technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access.

No method of transmission or storage can guarantee absolute security, and security measures are reviewed and developed as the service evolves.

12. Your data protection rights

Subject to the conditions set out in applicable law, you may have the right to:

• request access to your personal data;
• request correction of inaccurate personal data;
• request deletion of personal data;
• request restriction of processing;
• object to certain processing based on legitimate interests;
• request data portability where applicable;
• withdraw consent where processing is based on consent.

To exercise your rights, contact us at XXXYYYZZZ.

13. Right to lodge a complaint

If you believe that your personal data has been processed in violation of applicable data protection law, you have the right to lodge a complaint with the competent supervisory authority.

Our lead or relevant data protection supervisory authority is XXXYYYZZZ.

14. Children

The QUEST website is intended for business and professional use and is not directed at children. We do not knowingly use the website to collect personal data from children for consumer services.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the QUEST website, our processing activities, technology, service providers or applicable law.

The current version will always be available on this page. The date at the top of the policy indicates when it was last updated.

16. Contact

Data controller:
XXXYYYZZZ
XXXYYYZZZ
XXXYYYZZZ

Privacy contact email: XXXYYYZZZ

Data Protection Officer, if appointed: XXXYYYZZZ